Privacy Policy

CARBON BOX MEDIA, LLC — PRIVACY POLICY

Effective Date: January 1, 2025 | Last Updated: May 2026

1. INTRODUCTION

Carbon Box Media, LLC (“Carbon Box Media,” “CBM,” “we,” “us,” or “our”) is a Wyoming limited liability company committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, engage our services, or otherwise interact with us.

This policy applies to our website at carbonboxmedia.com, our marketing services, and any communications between you and CBM. By using our website or services, you consent to the practices described in this policy.

We are a business-to-business (B2B) marketing agency. The personal information we collect is primarily that of business contacts, clients, and prospective partners — not end consumers.

2. INFORMATION WE COLLECT

Information You Provide Directly:

• Contact details (name, email address, phone number, job title, company name)
• Business information provided through inquiry forms, onboarding, or service agreements
• Payment and billing information processed through our payment providers
• Communications you send to us via email, forms, or messaging platforms
• Account credentials for advertising platforms shared as part of service delivery

Information Collected Automatically:

• Website usage data (pages visited, time on page, referring URLs)
• Device and browser information (IP address, browser type, operating system)
• Cookie and tracking data (see Section 5)

Information from Third Parties:

• Business contact information from professional networks (e.g., LinkedIn)
• Referrals from our partner network
• Publicly available business information

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Deliver, manage, and improve the services you’ve contracted with us
• Communicate with you about your account, projects, and service updates
• Process payments and manage billing
• Send marketing communications (with your consent, and with opt-out available)
• Respond to your inquiries and provide customer support
• Analyze website performance and improve user experience
• Comply with legal obligations and enforce our Terms of Service
• Prevent fraud, unauthorized access, and other illegal activities

We do not sell your personal information to third parties. We process your data only for the purposes described above or as required by law.

4. SHARING & DISCLOSURE

We may share your information with the following categories of recipients:

Service Providers: Trusted third-party vendors who assist in delivering our services (e.g., payment processors, project management software, email platforms, analytics tools).

Advertising Platforms: Meta, Google, and similar platforms as necessary to manage your campaigns.

White-Label Partners: If you are an end client whose services are managed through a CBM white-label partner, limited information may be shared with that partner.

Legal Compliance: When required by law, court order, or governmental authority.

Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

All third-party service providers are required to handle your information in accordance with applicable privacy laws and our data protection standards.

5. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to enhance your experience and collect analytics data:

Essential Cookies: Required for the website to function properly. Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). Marketing Cookies: Used to track campaign effectiveness and serve relevant ads. Meta Pixel: We may use the Meta Pixel for conversion tracking and retargeting.

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business relationship, comply with legal obligations, and resolve disputes.

• Client account and contract data: retained for 7 years after contract termination for legal and accounting purposes
• Marketing and communications data: retained until you opt out or request deletion
• Website analytics data: retained per our analytics provider’s standard retention period (typically 26 months)
• Payment records: retained as required by applicable tax and financial regulations

7. SECURITY

We implement commercially reasonable technical and organizational measures to protect your information, including encrypted data transmission (SSL/TLS), access controls and authentication requirements for our team, regular review of data handling practices, and use of reputable, security-compliant third-party platforms.

No method of transmission over the internet is 100% secure. We cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

8. YOUR RIGHTS

Depending on your location, you may have the right to access, correct, delete, or receive a portable copy of the personal information we hold about you, opt out of marketing communications at any time, and request that we limit how we process your information in certain circumstances.

California Residents (CCPA/CPRA): California residents have additional rights under the California Consumer Privacy Act, including the right to know about personal information collected, the right to opt out of its sale (we do not sell personal information), and the right to non-discrimination for exercising your rights.

To exercise any of these rights, contact us at privacy@carbonboxmedia.com. We will respond within 30 days.

9. CHILDREN’S PRIVACY

Our website and services are intended for business professionals and are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at privacy@carbonboxmedia.com.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date at the top of this policy, notify active clients via email for significant changes, and post the updated policy on our website. Your continued use of our services after any changes constitutes acceptance of the revised policy.

11. CONTACT

For any questions, requests, or concerns regarding this Privacy Policy or your personal information: Email: hello@carbonboxmedia.com Carbon Box Media, LLC — Wyoming, United States

We are committed to resolving any privacy concerns fairly and transparently.